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Graphics Interchange Format  |  1998-05-15  |  13.2 KB  |  337x262  |  4-bit (16 colors)
   ocr: onde Comac. aban E Cale tapraysee gplatin! Scre Qacx. ma.atetce AN INBOUND CALLS intormation passes from the switch to the telephony server which interacts with the call tracking applica- tion, initiating a database search. Search results reach the agent when the call arrives.